Actual Experience Service Desk

Actual Support Portal User Guide 7

• Introduction and logging in to the Service Desk portal
• Home page, search page and editing your profile
• Raising support tickets
• Checking status and responding to ongoing support tickets
• Exporting tickets

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FAQs 19

• Account FAQ - How Can I Reset my Actual Experience Support Portal Password?
• Account FAQ - How do I configure Two-Factor Authentication for my Analytics Cloud Account?
• Account FAQ - Why can't I log in to my Analytic Cloud account?
• Account FAQ - How do I Reset my Analytic Cloud Password?
• Analytics Cloud FAQ - Where do I find my Analytics Key?

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Windows 12

• What's New?
• Install
• Upgrade
• Uninstall
• Restart

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Mac OS 10

• What's New?
• Install
• Upgrade
• Uninstall
• Restart

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Linux 10

• What's New?
• Install
• Upgrade
• Uninstall
• Restart

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DUCT 8

• DUCT - Installation
• DUCT - Status Screen
• DUCT - Proxies Screen
• DUCT - PAC Files Screen
• DUCT - Targets Screen

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DUCT (Previous Version) 8

• DUCT - Installation
• DUCT - Status Screen
• DUCT - Pac Files Screen
• DUCT - Proxies Screen
• DUCT - Targets Screen

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Business Dashboard 1

• Business Dashboard: Overview

Reporting 2

• Reporting: Overview
• Reporting: Settings

Deployment Status 1

• Deployment Status

Dashboards: Assurance Dashboards 13

• Dashboards: Assurance Dashboards
• Assurance Dashboards: Manage Favourites
• Assurance Dashboards: Dashboard Settings
• Assurance Dashboards: Profile Settings
• Assurance Dashboards: Summary

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Dashboards: Improvement User Dashboards 12

• Improvement Dashboards: Dashboard Home
• Improvement Dashboards: Manage Favourites
• Improvement Dashboards: Dashboard Settings
• Improvement Dashboards: Profile Settings
• Improvement Dashboards: Summary

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Deployment: Designer 4

• Deployment: Overview
• Designer: Contents
• Designer: Design Tools
• Designer: The Resolver

Deployment: Design Elements 9

• Design Elements: Contents
• Design Elements: Settings Page
• Design Elements: "DUs" Tab
• Design Elements: "Groups" Tab
• Design Elements: "SPGs" Tab

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Administration 6

• Administration: Organisations
• Administration: Timing Libraries
• Administration: Working Patterns
• Administration: Deployment Status
• Administration: Users

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Latest Updates 2

• Latest Updates
• Migrating an Analytics Cloud User Account

Login Page 1

• Login Page

Settings 1

• Settings

User Profile Settings 1

• User Profile Settings

Business Dashboard 1

• Business Dashboard - Overview

Reporting 2

• Reporting - Overview
• Reporting - Settings

Deployment Status 1

• Deployment Status

Dashboards 13

• Dashboards - Overview
• Dashboards - Manage Favourites
• Dashboards - Dashboard Settings
• Dashboard Charts - Summary
• Dashboard Charts - Event Centre

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Deployment 5

• Deployment - Overview
• Deployment - Designer
• Deployment - The Resolver
• Deployment - Design Elements
• Deployment - Creating Design Elements

Administration 8

• Administration - Organisations
• Administration - Applications
• Administration - Timing Libraries
• Administration - Working Patterns
• Administration - Deployment Status

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API Documents 7

• Login APIs
• Events APIs
• Event Definition APIs
• Dashboard & View Management APIs
• Dashboard (Rollup) Notification APIs

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Service Advisory - HXM 1

• Actual Experience - Service Advisory - Tuesday 14th September

Cloud Maintenance - HXM 14

• Actual Experience - Emergency Maintenance - Saturday 15th January 2022 - Complete
• Actual Experience - Scheduled Maintenance - Friday 9th September
• Actual Experience - Scheduled Maintenance - Friday 7th October 2022
• Actual Experience - Scheduled Maintenance - Wednesday 26th October
• Actual Experience - Emergency Maintenance - Thursday 27th October

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Software Releases - HXM 34

• Actual Experience - Software Release - AC 3.13.5
• Actual Experience - Software Release - AC 3.14
• Actual Experience - Software Release - AC 3.15
• Actual Experience - Software Release - AC 3.16
• Actual Experience - Software Release - AC 3.17

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